Sisterlocks and Weightloss Journey: What's up with the Sisterlock headquarters?

Like many SL wearers - I love my Sisterlocks! I consider myself to be a advocate and the poster child for Sisterlock love & education. I hope one day I get to meet the lovely and encouraging Dr. Cornwell in person, to thank her for creating such a liberating method of locs. However, ( I'm going to say this but I mean no disrespect to the Sisterlock company) I really think Dr. Cornwell need to hire her a more efficient staff.

First Incident (before I got the SL's) I called the headquarters super excited to ask a question about a particular loc technician who worked in a beauty salon. There's a disclaimer on the SL website encouraging all potential clients to check with the headquarters first, to make sure that the SL technincan is legit. This is what I was doing. The lady I spoke to had a smirky attitude with me. She informed me that currently there is no shops that offer SL's only individual locticians. She did say that some locticians may work in a salon and offer the services. But, It was how she said it! On top of that, she rushed me off the phone!! So much for customer Service! To say the least, I was kind of discouraged after that call to get SL's. I thought the headquarters would be more warm and welcoming and delighted to answer my questions... It was a rude awakening!

Second Incident This incident happen last week-- I got a call from the SL headquarters one night on my way home from work. The lady over the phone told me that my SL Anniversary card was returned back to them because they put the wrong address on it. I gave them the correct address along with my name and loctician name for verification. The lady proceeds to tell me that she called my loctician and my loctician said she don't know who I am!!! WHAT!!!

The lady was like, are you sure you got your hair done with a SL technician and was drilling me with question about when and where I got them done ...

I was a little upset, because I felt the lady was inadvertly calling me a liar! So, when I got off with her I called My loctician right away. She told me that the lady from the Headquarters never called her!! That she probably called someone else thinking it was her. My loctician said it isn't the first time they messed up like this. She proceeded to tell me of other incidents that they messed her over with. I was shocked and suprise!! It just confirmed that they are disorganized and need to improve their system!

Other than that, Here's my Anniversary card that I finally got after waiting 3 months!! But at least I GOT IT!! WOO HOO!!